📦 Refund & Returns Policy
⏳ Return Window
-
Our return policy lasts for 30 days.
-
If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or replacement.
✅ Return Eligibility
For a product to be eligible for return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
A valid proof of purchase / invoice is required.
❌ Non-Returnable Items
Some items cannot be returned, such as:
-
Custom-made or special-order parts
-
Damaged items (not caused during transit)
-
Products missing packaging or accessories
🔄 Replacement Process
-
Once your returned product reaches our warehouse, it will be inspected.
-
If approved after inspection:
-
Replacement will be dispatched within 3–4 business days.
-
Refund will be credited to your original payment method within 7–14 business days.
-
💰 Refund Timeline
-
Refund initiation: within 1–2 business days after approval.
-
Refund credit to your account: within 7–14 business days (depending on bank/UPI/card provider).
🚚 Return Shipping
-
Customers will be responsible for paying the return shipping costs.
-
If the product is defective or the wrong item was delivered, IT PARTNAR will cover the return shipping charges.
📍 Return Address
Please return products to the following address:
IT PARTNAR, New Delhi, India
📞 Contact Us
For any queries related to returns, you can contact us:
-
Email: itpartnar2016@gmail.com
-
Phone: +91-8368585759
📦 Refund & Returns Policy
⏳ Return Window
-
हमारी return policy 30 दिनों तक valid रहती है।
-
अगर आपकी purchase को 30 दिन से ज़्यादा हो गए हैं, तो हम आपको refund या replacement नहीं दे सकते।
✅ Return Eligibility
किसी भी return के लिए:
-
Product unused और original condition में होना चाहिए।
-
Product को original packaging के साथ वापस करना होगा।
-
Proof of purchase / invoice की ज़रूरत होगी।
❌ Non-Returnable Items
कुछ items को return नहीं किया जा सकता, जैसे:
-
Custom-made या special-order parts
-
Damaged items (जो transit में नहीं damage हुए हों)
-
Missing packaging या accessories वाले products
🔄 Replacement Process
-
आपका return product हमारे warehouse पर पहुँचने के बाद inspect किया जाएगा।
-
Inspection approve होने के बाद:
-
Replacement: 3–4 business days में dispatch किया जाएगा।
-
Refund: 7–14 business days के अंदर आपके original payment method पर credit हो जाएगा।
-
💰 Refund Timeline
-
Refund initiate: 1–2 business days में
-
Amount आपके account में credit होने का समय: 7–14 business days (bank/UPI/card provider पर depend करेगा)।
🚚 Return Shipping
-
Return shipping का खर्चा customer को देना होगा।
-
अगर product defective या wrong item है, तो return shipping हम cover करेंगे।
📍 Return Address
कृपया product return करें इस address पर:
IT PARTNAR, New Delhi, India
📞 Contact Us
Return से संबंधित किसी भी query के लिए आप हमसे contact कर सकते हैं:
-
Email: itpartnar2016@gmail.com
-
Phone: +91-8368585759