FAQ (Frequently Asked Questions)

Welcome to our FAQ section. Here you’ll find answers to the most common questions about IT PARTNAR’s products, shipping, returns, and support.

🛒 Orders & Products

Q1: Are your laptop parts genuine?
👉 Yes, we only sell 100% genuine and tested laptop parts sourced from trusted suppliers.

Q2: How can I place an order?
👉 Simply add the product to your cart, proceed to checkout, and make payment via our secure gateway.

Q3: Do you offer bulk pricing?
👉 Yes, bulk order discounts are available for service centers and resellers. Please contact us for details.

🚚 Shipping & Delivery

Q4: Do you ship all over India?
👉 Yes, we provide PAN-India shipping via reliable courier partners.

Q5: How long does delivery take?
👉 Usually 3–7 business days, depending on your location.

Q6: Do you provide international delivery?
👉 Currently, no. We only deliver within India.

🔄 Returns & Refunds

Q7: Can I return a product if it is defective?
👉 Yes, defective products can be returned within 7 days of delivery.

Q8: How will I get my refund?
👉 Refunds are processed via the original payment method within 5–7 working days.

Q9: Do you provide product warranty?
👉 Yes, warranty varies from product to product (generally 15-30 days). Please check individual product pages.

💳 Payments

Q10: What payment modes do you accept?
👉 We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.

Q11: Is Cash on Delivery (COD) available?
👉 No, currently COD is not available.

☎️ Support

Q12: How can I contact customer care?
👉 You can reach us via:

Shopping Cart